Where do you ship from and how long does it take? We ship to many countries from our artisans in Colombia! Contact us if you don't see your country listed.
- USA: 5-10 business days (tracked with DHL/FedEx)
Europe/Canada: 7-14 business days
- Rest of the world: 10-20 business days
Christmas! Order before November 25th to guarantee delivery before December 24th!

How much does shipping cost?
FREE shipping on orders over $100! For orders under $100:
- $35 USD

Tip: Buy 2 backpacks to get free shipping – your wallet and the planet will thank you!

Does the price include the cost of import tax?

YES! All import taxes and customs duties are included in the final price. No surprises when you receive your backpack – what you see is what you pay.

What is your return policy?
30-Day "Love It or Return It" Guarantee. If you're not completely in love with your backpack, return it unused for a full refund (you cover return shipping). Each piece is handwoven, so slight variations are part of its charm, not defects!

How do I make a return?
Reply to your confirmation email with "RETURN" and we'll send you instructions. Refund within 48 hours of receiving it.

What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, AmEx), Shop Pay , and Google Pay. At checkout, you'll see the available options depending on your device and browser.

Is my payment information secure?
100% secure – we use Shopify's bank-grade encryption. Your data never touches our servers.

Are these authentic Wayuu backpacks?
100% YES. Each one is handwoven by Wayuu women in La Guajira, Colombia, over 20-30 days. We work directly with the artisans, without intermediaries or counterfeit products.

Why are they limited in quantity? Will my favorite design return?
A: Each backpack is unique, a dream woven in yarn. Once a design sells out, it's gone forever! That's why our customers check the website daily.

How do I take care of my Wayuu backpack?
Clean with cold water and mild soap. Air dry. Avoid washing machines/dryers. Your backpack will become more beautiful with time, like a fine wine or a great story!

What is the difference between a Susu backpack and a regular one?
Susu = double yarn = thicker, stronger, and with vibrant colors that last for decades. Regular = single yarn = lighter but just as strong.

Can men use these backpacks?
Of course! Our unisex designs are perfect for everyone. Ideal for festivals, travel, or everyday use – men use them as bags for walks, the gym, cameras, diapers, and more!

Can I cancel or change my order?
Yes! If it hasn't been sent yet (usually within 1 day), reply to the confirmation email.

I didn't receive the confirmation email, what do I do?
Check your spam/promotions folder (search for "ampmsis"). Can't find it? Message us on WhatsApp or Instagram @ampmsis – we'll reply in under an hour!

Do you offer wholesale or custom orders?
YES! Write to us - minimum 10 pieces.