Refund policy

Returns Policy

At AMPMsis, we want you to be completely satisfied with your purchase. That’s why we offer a clear and simple returns policy to make your experience as smooth as possible.

1) 30-Day Return Window

You have 30 days from the delivery date to request a return.

To be eligible, the item must be:

  • Unused

  • In the same condition you received it

  • With original tags

  • In its original packaging

  • With a receipt or proof of purchase

2) How to Start a Return

To begin, email us at sales@ampmsis.com and we’ll guide you step by step.

If your return is approved, we’ll send you:

  • Clear return shipping instructions

  • The necessary information on where and how to send your package

Important: We do not accept returns for items sent back without prior authorization.

3) Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, we’ll take care of it and cover return shipping when applicable.

  • If the return is due to change of mind (for example, the color/size wasn’t what you expected), the return shipping cost may be the customer’s responsibility, depending on the case.

(This helps protect both parties and avoids misunderstandings.)

4) Damaged or Incorrect Items

Please inspect your order upon arrival. If it arrives damaged, defective, or not what you ordered, contact us immediately at sales@ampmsis.com and send photos of:

  • The product

  • The packaging

  • The shipping label (if applicable)

We’ll review the issue quickly and work with you to resolve it as soon as possible.

5) Exceptions: Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made items

  • Special orders

  • Items marked as sale/final sale, when stated on the product page

  • Gift cards

If you have questions about a product before purchasing, feel free to email us—we’re happy to help.

6) Exchanges

The fastest way to exchange an item is to:

  1. Request a return for the item you have

  2. Place a new order for the item you prefer once the return is approved

This helps ensure availability and a faster delivery.

7) Refunds

We’ll notify you once we receive and inspect your return, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval and you still don’t see the refund, please contact us at sales@ampmsis.com.

8) Incorrect Address or “Return to Sender” Packages

Please double-check your shipping address at checkout. If an order is returned due to an incorrect/incomplete address or because it was not claimed, we can resend it, but additional shipping fees may apply. These cases do not automatically qualify for a refund.