Gift Wrap

At AMPMsis, we're excited to deliver your order quickly, safely, and with a smile! Here you'll find everything you need to know to make the shipping process easy and hassle-free.

Where are we shipping from?
All AMPMsis orders are shipped from the United States .

Shipping carriers and methods
We ship with different carriers (such as USPS, UPS, or other regional carriers) depending on the destination, package size/weight, and the shipping method you choose at checkout.

At checkout you will see one or more options (depending on your location):

• Free Shipping (where applicable)
• Standard Shipping (paid)
• Express Shipping (payment)
  

Free shipping

• United States: Free shipping on orders of $75+
• International: Free shipping on orders of $100+
  

If you choose Express Shipping, the cost will be shown at checkout.

Shipping fees (when it's not free)
If your order does not qualify for free shipping, the cost is calculated at checkout based on your address, package size/weight, and selected shipping speed.

Processing time
We normally process orders within 1–3 business days (excluding weekends and holidays).

Estimated delivery times
Delivery times begin once your order has shipped. Since delivery times vary depending on the destination and carrier, the most accurate estimate will appear at checkout. Typical ranges:

• USA: 4–10 business days
• International: 7–21 business days
  Express options may arrive sooner depending on the destination and the carrier.
  

Order tracking
When your order is shipped, you will receive a confirmation email with your tracking number .

Customs, tariffs and taxes (international orders)
International shipments may be subject to import duties, taxes, and charges . These charges vary by country and are the buyer's responsibility.

Incorrect address / delivery problems
Please verify your address before completing your purchase. If a package is returned due to an incorrect or incomplete address, we can resend it (additional shipping charges may apply).

If the tracking indicates "delivered" but you cannot find the package, contact us and we will help you check with the carrier.

Doubts?
Write to us at sales@ampmsis.com

Welcome to the Frequently Asked Questions page of Ampmsis.com.

Here you’ll find clear, quick answers to all your questions about our authentic Wayuu mochilas and handwoven accessories made by women artisans in La Guajira, Colombia—plus our artisan jewelry handcrafted by Colombian artisans.

From shipping, returns, and payment information to how to care for your mochila or jewelry pieces, and details about authenticity and the one-of-a-kind nature of every creation, this section is designed to make your shopping experience simple, secure, and exciting.

Can’t find what you’re looking for? Message us on WhatsApp or Instagram @ampmsis — we respond in under 1 hour!

Explore, fall in love with our unique creations, and make an AMPMsis piece part of your story. 🌿🪡✨

At AMPMsis, we want you to be completely satisfied with your purchase! That's why we have a clear and simple returns policy to make your experience as convenient as possible.

1) 30-day return period

You have 30 days from the delivery date to request a return.

In order for us to process it, the item must be:

Unused

In the same condition in which you received it

With original tags

In its original packaging

With receipt or proof of purchase

2) How to initiate a return

To get started, write to us at sales@ampmsis.com and we'll guide you step by step.

If your return is approved, we will send you:

Clear shipping instructions

The information needed to send your package

Important: We do not accept returns of items shipped without prior authorization.

3) Return shipping costs

If the return is due to a damaged, defective, or incorrect product , we will take care of it and cover the shipping when applicable.

If the return is due to a change of mind (for example, it was not the expected color/size), the return shipping cost may be borne by the customer , depending on the case.

(This protects you legally and avoids misunderstandings.)

4) Damaged or incorrect items

Please inspect your order upon receipt. If it arrives damaged, defective, or is not what you ordered , please contact us immediately at sales@ampmsis.com and send us photos of the:

Product

Packing

Shipping label (if applicable)

We will evaluate the case quickly and work with you to resolve it as soon as possible.

5) Exceptions: items that are not eligible for return

We do not accept returns of:

Personalized or custom-made items

Special Orders

Items on sale/final sale , if indicated on the product page

Gift cards

If you have any questions about a product before buying, write to us and we'll be happy to help.

6) Changes

The fastest way to make a change is:

Request a refund for the current product

Make a new purchase of the item you prefer once the return is approved

This ensures product availability and faster delivery.

7) Refunds

We will notify you when we receive and inspect your return and confirm whether the refund was approved.

If approved, we will process the refund to your original payment method within 10 business days .
Your bank or card issuer may take a little longer to reflect it.

If more than 15 business days have passed since approval and you still haven't received your refund, please contact us at sales@ampmsis.com .

8) Incorrect address or packages “returned to sender”

Please verify your address at the time of purchase. If an order is returned due to an incorrect/incomplete address or because it is not claimed, we can reship it, but additional costs may apply . These cases do not automatically qualify for a refund.