At AMPMsis, we're excited to deliver your order quickly, safely, and with a smile! Here you'll find everything you need to know to make the shipping process easy and hassle-free.

Where do you ship from?
All our orders are personally inspected and shipped from Huntsville, Alabama, USA.

Do you offer free shipping?
Yes! We offer free standard shipping on:

• USA: ALL Orders
• International: Orders of $100+

Which carriers do you use?
We primarily use UPS, FedEx & USPS (or other reliable carriers depending on your location) to ensure your order arrives safely.

Can I choose faster shipping?
Yes. Express options will appear at checkout based on the destination. These options are not included in the free shipping offer.

How much does shipping cost if my order doesn’t qualify for free shipping?
The cost is calculated at checkout based on your address, the size/weight of the package, and the speed you choose. You will always see the total before you pay.

How long does it take to process my order?
We typically process orders within 1–2 business days (excluding weekends and holidays), ensuring every artisan piece is ready for its journey.

How long does delivery take?
Times vary depending on the destination and the carrier. Typical ranges:

• USA: 3–5 business days
• International: 7–21 business days
• Express options may arrive sooner depending on carrier availability.

Do you include a tracking number?
Yes. We will send you an email with your tracking number as soon as your package leaves our Alabama office.

Will I have to pay customs or taxes if I am outside the USA?
It is possible. International orders may incur taxes, duties, or import fees according to your country's laws; these charges are the responsibility of the buyer.

The AMPMsis Guide: Ancestral Soul for Modern Living

A Bridge Between Two Worlds

Welcome to our Frequently Asked Questions. AMPMsis was founded on a simple but powerful belief: that the accessories you carry should be as meaningful as they are beautiful. Our mission is to bridge the gap between the ancestral heritage of Colombian craftsmanship and the modern, versatile lifestyle of today’s woman.

Whether you are navigating a high-stakes morning meeting or finding your center in an evening yoga session, our curated pieces are designed to transition with you. From the heart of the La Guajira desert to our headquarters in Huntsville, Alabama, every item in our shop represents a journey of culture, soul, and intentional design.

Our Ethics: Beyond Fair Trade

We don't just participate in the market; we advocate for Commerce Justice. To us, this means maintaining direct, transparent relationships with the Wayuu indigenous communities and master crafters who bring our visions to life. By working directly with these artisans, we ensure they receive dignified, fair wages that honor their generations of skill. When you shop with AMPMsis, you aren't just buying a product—you are supporting a sustainable ecosystem that preserves cultural legacy and empowers artisan families.

U.S. Based, Veteran-Owned, Sister-Led

As a U.S. Air Force Veteran-owned boutique led by two sisters, we pride ourselves on military-grade reliability paired with a creative, soulful eye. We understand the importance of trust in e-commerce. That is why we personally inspect every single bag and piece of jewelry at our Alabama HQ before it is shipped to your door. We eliminate the long wait times of international shipping so you can enjoy a piece of Colombian heritage with the speed and security of a local U.S. business.

The Spirit of Slow Fashion

In a world of "fast fashion," we choose to go slow. Our Wayuu bags are hand-woven over the course of 20 to 30 days, and our 24k gold-plated jewelry is forged in small, exclusive batches. This intentional pace ensures that your purchase remains a unique work of art. Many of our designs are one-of-a-kind and, once they find a home, they rarely return in the same pattern—ensuring your style remains as exclusive as the heritage it represents.

At AMPMsis, we want you to be completely satisfied with your purchase! That's why we have a clear and simple returns policy to make your experience as convenient as possible.

1) 30-day return period

You have 30 days from the delivery date to request a return.

In order for us to process it, the item must be:

Unused

In the same condition in which you received it

With original tags

In its original packaging

With receipt or proof of purchase

2) How to initiate a return

To get started, write to us at sales@ampmsis.com and we'll guide you step by step.

If your return is approved, we will send you:

Clear shipping instructions

The information needed to send your package

Important: We do not accept returns of items shipped without prior authorization.

3) Return shipping costs

If the return is due to a damaged, defective, or incorrect product , we will take care of it and cover the shipping when applicable.

If the return is due to a change of mind (for example, it was not the expected color/size), the return shipping cost may be borne by the customer , depending on the case.

(This protects you legally and avoids misunderstandings.)

4) Damaged or incorrect items

Please inspect your order upon receipt. If it arrives damaged, defective, or is not what you ordered , please contact us immediately at sales@ampmsis.com and send us photos of the:

Product

Packing

Shipping label (if applicable)

We will evaluate the case quickly and work with you to resolve it as soon as possible.

5) Exceptions: items that are not eligible for return

We do not accept returns of:

Personalized or custom-made items

Special Orders

Items on sale/final sale , if indicated on the product page

Gift cards

If you have any questions about a product before buying, write to us and we'll be happy to help.

6) Changes

The fastest way to make a change is:

Request a refund for the current product

Make a new purchase of the item you prefer once the return is approved

This ensures product availability and faster delivery.

7) Refunds

We will notify you when we receive and inspect your return and confirm whether the refund was approved.

If approved, we will process the refund to your original payment method within 10 business days .
Your bank or card issuer may take a little longer to reflect it.

If more than 15 business days have passed since approval and you still haven't received your refund, please contact us at sales@ampmsis.com .

8) Incorrect address or packages “returned to sender”

Please verify your address at the time of purchase. If an order is returned due to an incorrect/incomplete address or because it is not claimed, we can reship it, but additional costs may apply . These cases do not automatically qualify for a refund.